Shipping policy

This Shipping Policy applies to all orders placed through website, operated by Nutmeg India Enterprises (“we”, “us”, or “our”).

By placing an order through our website, you agree to this Shipping Policy together with our Terms and Conditions and Refund and Cancellation Policy.

1. Shipping Coverage

We currently deliver orders only within India. Delivery is subject to the serviceability of the delivery PIN code by our logistics partners.

We may cancel an order if the delivery location is not serviceable, if special handling is unavailable, or if delivery would not be commercially or operationally reasonable. Any eligible prepaid amount will be refunded in accordance with our applicable policies.

International shipping is not currently available through the website.

2. Order Processing and Dispatch

Orders are generally processed and dispatched within 3–5 business days after successful payment confirmation or order verification.

Certain products or orders may require additional processing time.

Processing may take longer in circumstances such as:

  • Large quantity or bulk orders

  • Products requiring special packaging or handling

  • Orders requiring address, payment, COD, fraud, or stock verification

  • Public holidays and peak sale periods

  • Operational restrictions or quality checks

  • Other circumstances requiring additional processing

A dispatch notification may be sent by email, SMS, or WhatsApp.

Dispatch time and delivery time are separate. Dispatch within the stated processing period does not guarantee delivery within a particular number of days.

3. Estimated Delivery Time

An estimated delivery date may be shown on the product page, at checkout, or in the order confirmation.

Any delivery date or timeline provided is an estimate and not a guaranteed delivery date, unless expressly confirmed otherwise by Nutmeg India Enterprises in writing.

Delivery times may vary depending on:

  • Delivery location and PIN code

  • Courier serviceability

  • Product size or weight

  • Weather conditions

  • Festivals and public holidays

  • Transport restrictions

  • Strikes or operational disruptions

  • Government directions

  • Natural events

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to facilitate delivery within the estimated timeline and provide updated information where available.

4. Shipping and COD Charges

Shipping, handling, and Cash on Delivery charges, if applicable, will be displayed before the order is confirmed.

Shipping charges may depend on factors including:

  • Product dimensions

  • Product weight

  • Delivery PIN code

  • Order value

  • Delivery method

  • Special handling requirements

Original shipping and handling charges are normally non-refundable where delivery fails because of an incorrect address, customer refusal, unavailable recipient, unreachable phone number, or repeated unsuccessful delivery attempts.

Shipping charges will not be deducted where the delivery failure is caused by Nutmeg India Enterprises or the courier partner, subject to applicable law and the circumstances of the case.

5. Order Tracking

After dispatch, tracking details will normally be shared with the registered email address, mobile number, SMS, or WhatsApp.

Tracking information may take up to 48 hours to become active after the shipment has been handed over to the courier.

Customers should maintain an active mobile number and provide a correct email address. Courier tracking information is provided by the logistics partner and may occasionally be delayed or incomplete.

6. Address and Contact Changes

Customers are responsible for providing a complete and accurate delivery address and active contact number.

The delivery address should include, where applicable:

  • Recipient name

  • House or building number

  • Street or locality

  • Landmark

  • City

  • State

  • Correct PIN code

  • Active mobile number

Any request to change the delivery address or contact details should be made before the order is packed or handed over to the courier.

After the shipment has been handed over to the courier, redirection or address changes may not be possible and may be subject to additional charges.

7. Delivery Attempts and Failed Delivery

The customer or an authorised person should be available to receive the shipment during delivery attempts.

A shipment may be returned to the sender if delivery fails because of:

  • Incorrect or incomplete address

  • Unavailable recipient

  • Unreachable phone number

  • Customer refusal

  • Access restrictions

  • Repeated unsuccessful delivery attempts

For customer-caused return-to-origin cases, any eligible refund will be processed in accordance with our Refund and Cancellation Policy and may be subject to applicable shipping, COD, handling, or return charges actually incurred, where permitted by law.

Where return to origin is caused by courier failure, loss, damage, non-serviceability discovered after dispatch, or an error by Nutmeg India Enterprises, we will take appropriate steps to provide a replacement or refund, subject to the circumstances and applicable law.

8. Cash on Delivery Orders

Cash on Delivery (“COD”) may be available only for selected PIN codes, products, order values, and delivery locations.

We may contact customers to verify COD orders before dispatch.

We reserve the right to require advance payment or cancel a COD order where there are incomplete details, unsuccessful verification, repeated refusal or return-to-origin history, suspected fraudulent activity, high order value, or other operational concerns.

Customers should keep the payable amount ready and follow the payment options accepted by the courier at the time of delivery.

9. Split Shipments

An order may be divided into multiple packages depending on product availability, warehouse arrangements, product size or weight, or courier limitations.

Different packages may have different tracking numbers and delivery dates.

No additional shipping charge will be added solely because Nutmeg India Enterprises chooses to split an order.

10. Large, Heavy, or Oversized Products

Certain large, heavy, or oversized products may require special transportation or handling arrangements.

Depending on the courier and delivery conditions, delivery may be limited to the building entrance, ground floor, or the nearest safely accessible location.

Unless specifically mentioned on the product page, delivery does not include:

  • Lifting products to upper floors

  • Installation

  • Assembly

  • Plumbing or electrical work

  • Unpacking beyond standard delivery

  • Debris or packaging removal

Customers should ensure that the delivery location provides adequate access for the shipment, including suitable roads, gates, doorways, staircases, lifts, and unloading areas where applicable.

11. Damaged, Opened, or Tampered Shipments

Customers are advised to inspect the outer packaging before accepting delivery.

If the package appears visibly opened, crushed, wet, severely damaged, or tampered with, customers should, where reasonably possible:

  1. Refuse delivery or record the condition with the delivery person;

  2. Take clear photographs or video of the package; and

  3. Contact us as soon as possible.

If a customer receives a damaged product, incorrect product, or discovers missing items after opening the package, the issue must be reported within 48 hours of delivery.

The claim should include:

  • Order ID

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photograph of the shipping label

  • Description of the issue

An unboxing video may be helpful for verification where available.

Customers should not install, assemble, drill, modify, use, or dispose of the product or its packaging until the claim has been reviewed where the issue relates to damage, missing items, or an incorrect product.

Claims will be reviewed in accordance with our applicable policies and consumer rights.

12. Order Marked Delivered but Not Received

If the courier tracking information shows that an order has been marked “Delivered” but you have not received it, please contact us within 24 hours of the delivery update.

Before contacting us, please check with:

  • Family members

  • Neighbours

  • Security personnel

  • Reception staff

  • Building management

  • Other authorised recipients

We may raise an investigation with the courier partner. Resolution will depend on the available delivery information and investigation findings, without limiting any rights available to the customer under applicable law.

13. Delayed, Lost, or Undeliverable Shipments

Delivery delays may occur due to circumstances beyond our reasonable control.

A delivery delay does not automatically create a right to compensation.

However, if a shipment is confirmed to be lost, damaged beyond delivery, or undeliverable within a reasonable revised timeline, we will take appropriate steps to provide a replacement or refund, subject to product availability and the circumstances of the case.

For time-sensitive orders, customers are advised to place orders sufficiently in advance and should not rely on an estimated delivery date as a guaranteed commitment unless expressly confirmed by us in writing.

14. Order Cancellation

Customers may request cancellation within 24 hours of placing the order, provided that the order has not been:

  • Processed

  • Packed

  • Customised

  • Prepared for special handling

  • Handed over to the courier

Once an order has been handed over to the courier, cancellation may no longer be possible.

Cancellation eligibility may depend on the actual fulfilment status of the order. Generation of a tracking number alone does not necessarily mean that the shipment has physically been dispatched.

Any return after delivery will be handled according to our Refund and Cancellation Policy and applicable law.

15. Returns and Refunds

Nutmeg India Enterprises does not generally offer returns or replacements for genuine orders, except where required under applicable law or where specifically provided under our Refund and Cancellation Policy.

For eligible cases involving damaged, defective, missing, or incorrect products, the customer may be required to provide photographs, order details, and other information necessary for verification.

Eligible refunds will normally be processed to the original payment method or another secure electronic payment method after the required verification and receipt of complete and correct details.

16. Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate delivery information

  • Providing an active and reachable mobile number

  • Monitoring tracking updates

  • Being available during delivery attempts or arranging an authorised recipient

  • Checking the package and product condition upon delivery

  • Reporting delivery issues within the applicable reporting period

  • Preserving photographs, packaging, shipping labels, and other relevant evidence where required

17. Events Beyond Our Control

We will not be responsible for delay or failure in delivery caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics, government restrictions, war, civil disturbances, strikes, transport disruptions, courier disruptions, infrastructure failures, or other events that materially affect delivery operations.

We will make reasonable efforts to minimise the impact of such events and complete, reschedule, or cancel affected orders as appropriate.

18. Changes to This Shipping Policy

We may update or revise this Shipping Policy from time to time to reflect changes in our business, logistics arrangements, services, or applicable laws.

The updated version will be posted on our website.

The Shipping Policy applicable to an order will generally be the version in effect at the time the order was placed, unless a change is required by law or provides additional rights or benefits to the customer.

19. Contact Us

For questions regarding shipping, delivery, tracking, or an order, please contact us:

Nutmeg India Enterprises
Email: nutmegindiaenterprises@gmail.com
Phone: +91 9717123685

20. Governing Law and Consumer Rights

This Shipping Policy is governed by the laws of India.

Subject to mandatory consumer-protection forums, statutory authorities, and other legal rights and remedies available to consumers under applicable law, disputes relating to this policy shall be subject to the jurisdiction of the competent courts in Gautam Budh Nagar, Uttar Pradesh, India.

Nothing in this Shipping Policy limits any non-waivable right or remedy available to a consumer under applicable law.

Last Updated: September 30, 2026